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ITSM&G

ITIL Release, Control and Validation (RCV) – Nov 30 – Dec 4

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This Course Includes

1 week, 3 days
290

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Created by

Deji
4th December 2020
1 week, 3 days

Course Currilcum

    • ITIL RCV Live Class Nov 30 – Dec 4 Resources 00:00:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 1 Session 1 00:21:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 1 Session 2 00:38:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 1 Session 3 00:52:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 2 Session 1 00:56:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 2 Session 2 00:49:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 3 Session 1 01:02:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 3 Session 2 00:50:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 4 Session 1 01:01:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 4 Session 2 00:52:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 5 Session 1 01:03:00
    • ITIL RCV Live Class Nov 30 – Dec 4: Day 5 Session 2 01:00:00
    • ITIL RCV Syllabus 00:00:00
    • Introduction to RCV 00:00:49
    • Topics Covered in RCV Introdution 00:00:50
    • Introductory Lesson’s Objectives 00:00:18
    • Benefits of ITIL. 00:00:51
    • ITIL Intermediate Level. 00:00:41
    • ITIL Intermediate Certification Path 00:01:43
    • Service Lifecycle Modules. 00:00:43
    • Service Capability Modules. 00:00:38
    • Lifecycle Capability Modules 00:00:28
    • Managing across the Lifecycle 00:00:39
    • Training and Exam Bodies 00:00:32
    • Purpose of RCV Module 00:00:34
    • RCV Course Agenda 00:02:08
    • Main Target Group for RCV 00:00:37
    • Target Candidates for the Course. 00:01:25
    • RCV Exam Eligibility 00:01:55
    • ITIL 2011 RCV Exam. 00:01:00
    • ITIL 2011 RCV Exam Tips 00:00:17
    • RCV Learning Unit Overview 00:07:48
    • ITIL Foundation Basics 00:01:03
    • Publications of ITIL Lifecycle. 00:00:57
    • Concepts of Service and Value. 00:01:04
    • Service and Value Assets 00:01:06
    • Creating Value 00:01:27
    • Value Delivery. 00:01:29
    • Governance. 00:01:38
    • Enterprise Level Mapping with ITSM 00:01:52
    • Recap of Topic. 00:00:35
    • Introduction to ITIL Service Transition 00:00:17
    • . Purpose of Service Transition 00:01:21
    • Scope of Service Transition 00:01:03
    • Involvement of other Stages in Service Transition. 00:02:03
    • Benefits of ST Stage in Business 00:02:00
    • Context of ST in the Service Lifecycle 00:03:39
    • Processes in ITIL Service Transition. 00:00:51
    • Summary of ST Introduction 00:01:10
    • Introduction to Service Transition Principles 00:00:23
    • Service Transition Principles 00:01:15
    • Policies and Principles. 00:06:07
    • Optimizing Service Transition 00:01:10
    • Optimizing Service Transition Cont. 00:01:10
    • Inputs from other Lifecycle to Service Transition. 00:01:08
    • Inputs Diagram 00:00:10
    • Outputs from ST to other Lifecycle 00:01:10
    • Outputs Diagram from each Lifecycle stage 00:00:08
    • Summary of ST Princples 00:01:05
    • Purpose and Objectives of Transition Planning and Support 00:00:59
    • Scope of Transition Planning and Support 00:00:33
    • Transition Planning and Support Value to Business 00:01:03
    • Policies Required in Transition Planning and Support 00:01:54
    • Release Policy Basic Concepts 00:01:21
    • Transition Planning and Support Process Activities 00:01:02
    • Process Activities: Define Transition Strategy 00:01:45
    • Process Activities: Prepare Service Transition. 00:00:40
    • Process Activities: Plan and Coordinate the Transition 00:00:44
    • Process Activities: Transition Process Support 00:01:41
    • Roles and Responsibilities of Transition Planning and Support Process. 00:02:04
    • Triggers; Inputs and Outputs of Transition Planning and Support 00:01:08
    • Interfaces of Transition Planning and Support Process 00:01:46
    • CSFs and KPIs of Transition Planning and Support Process 00:01:49
    • Challenges and Risks of Transition Planning and Support 00:01:44
    • Introduction to Change Management Process. 00:01:49
    • Purpose and Objectives of Change Management Process 00:00:55
    • Scope of Change Management Process 00:01:38
    • Key Concept of Change Management Process 00:00:25
    • Key Concept 2 of Change Management Process 00:02:07
    • Change Management Process Value to Business 00:01:29
    • Change Management Process Policies 00:01:58
    • Activities, Methods and Techniques of Change Management Process 00:01:08
    • Key Activities of Change Management Model. 00:00:21
    • Key Activities of Change Management Process.. 00:00:55
    • 1st Activity of Change Management Process. 00:00:29
    • 2nd Activity of Change Management Process 00:00:54
    • 3rd Activity: Assess and Evaluate the Change. 00:01:52
    • 3rd Activity: Assess and Evaluate the Change Cont. 00:01:19
    • 4th Activity: Authorize Change, Build and Test 00:05:17
    • Change Authorization Model. 00:01:50
    • 5th Activity: Coordinate Change, Build and Test. 00:01:42
    • 6th Activity: Authorize Change Deployment. 00:01:09
    • 7th Activity: Coordinate Change Deployment. 00:01:07
    • Review and close Change Record 00:01:51
    • Process Flow for Standard Deployment Request 00:00:37
    • Example of a Process Flow for Standard Operational Change Request 00:00:30
    • Roles and Responsibilities of Change Management Process. 00:04:03
    • Triggers of Change Management Process 00:02:23
    • Inputs and Outputs of Change Management Process. 00:01:39
    • Process Interfaces of Change Management 00:05:06
    • CSFs and KPIs of Change Management Process 00:01:36
    • Challenges of Change Management Process 00:01:13
    • Risks Relating to Change Management Process 00:01:04
    • RCV Change Management Quiz 00:12:00
    • Introduction to Service Asset and Configuration Management (SACM) Process 00:00:40
    • Purpose and Objectives of SACM. 00:01:41
    • Scope of SACM Process 00:01:18
    • SACM Value to Business. 00:01:26
    • SACM Policies and Principles. 00:01:07
    • SACM Policies and Principles Cont. 00:00:45
    • Basic Concepts of SACM Process 00:01:03
    • Basic Concepts of SACM Cont 00:00:33
    • SACM Basic Concept-CMDB 00:00:53
    • SACM Basic Concept-Secure Library 00:00:49
    • SACM Basic Concept- Relation between CI, CMDL and DML 00:01:01
    • Basic Concept: Logical Configuration Management. 00:01:21
    • Representation of Configuration Management System 00:03:45
    • Key Concepts of Configuration Model 00:01:20
    • SACM Basic Concept Continuation. 00:01:40
    • Activities Methods and Technique of SACM 00:00:44
    • SACM Activity 1: Management and Planning 00:01:24
    • SACM Activity 2: Configuration Identification. 00:01:06
    • SACM Activity 3: Configuration Control 00:01:33
    • SACM Activity 4: Status Accounting and Reporting 00:01:43
    • SACM Activity 5: Verification and Audit. 00:01:38
    • Roles Pertaining to SACM 00:02:41
    • Inputs and Outputs of SACM 00:01:21
    • Triggers of SACM Process 00:00:30
    • Interfaces of SACM Process 00:01:29
    • CSFs and KPIs of SACM Process 00:01:52
    • Challenge and Risks Relating to SACM 00:02:04
    • Introduction to Release and Deployment Management (RDM) Process 00:00:13
    • Purpose and Objectives of Release and Deployment Mgmt. 00:01:39
    • Scope of Release and Deployment Mgmt. Process 00:00:31
    • Value to Business of Release and Deployment Mgmt. 00:01:00
    • Release and Deployment Mgmt. Policies 00:01:27
    • Basic Concept of RDM- Release Policy 00:02:01
    • Basic Concept RDM: Release Unit and Release Package. 00:01:16
    • Basic Concept of RDM: Release Types. 00:00:41
    • Release and Deployment Management Approaches 00:02:19
    • Four Phases of RDM 00:01:20
    • Key Concepts in RDM. 00:02:51
    • Key Concepts in RDM Cont. 00:01:32
    • Process Activities of RDM Process. 00:03:59
    • Process Activities in RDM Process Cont. 00:04:01
    • RDM Related Roles and Responsibilities 00:04:32
    • Inputs and Outputs of RDM Process. 00:01:39
    • Interfaces of RDM Process. 00:01:27
    • CSFs and KPIs of RDM Process 00:01:31
    • Challenges and Risks Associated RDM Process 00:01:49
    • Intro to Service Validation and testing (SVT) Process 00:00:24
    • Purpose and Objectives of SVT Process 00:01:19
    • Scope of Service Validation and Testing 00:00:50
    • SVT Process Value to Business. 00:01:01
    • Policies of Service Validation and Testing 00:01:57
    • Policies of SVT Process cont. 00:02:06
    • Service Transition Policy in Relation to SVT Process 00:01:09
    • Principles of SVT Process 00:01:34
    • Key Concept of SVT 00:02:05
    • Key Concept: Test Model, Testing Perspectives and Levels of Testing 00:01:14
    • Key Concepts: Service Validation Model. 00:02:12
    • Key Concept of SVT: Testing Approaches and Techniques 00:01:31
    • SVT Process Activities, Methods and Techniques. 00:00:38
    • SVT Process Activities 00:01:30
    • SVT Activities: Validation and Test-Management. 00:01:16
    • SVT Activities: Plan and Design Test 00:01:09
    • SVT Activities: Verify Test Plan and Test Design. 00:00:38
    • SVT Activities: Preparing Test Environment. 00:00:48
    • SVT Activities: Perform Test and SVT Process 00:00:57
    • SVT Activities: Perform Test Activities Cont. 00:00:43
    • SVT Activities: Evaluate Exit Criteria and Report 00:00:37
    • SVT Activities: Test clean up and Closure 00:00:38
    • Roles and Responsibilities of SVT Process 00:01:48
    • Triggers and Inputs of Service Validation and Testing 00:02:06
    • Output from SVT Process. 00:00:52
    • Application of Testing within SVT 00:01:17
    • CSFs and KPIs of SVT 00:01:56
    • Challenges Associated with SVT 00:00:52
    • Risks Associated with SVT 00:00:36
    • Introduction to Request Fulfillment Process 00:00:41
    • Request Fulfillment Process Purpose and Objectives. 00:01:22
    • Scope of Request Fulfilment Process 00:00:47
    • Request Fulfilment Process Value to Business. 00:00:47
    • Request Fulfilment Policies 00:01:56
    • Basic Concepts of Request Fulfilment Process 00:01:07
    • Request Fulfilment Process Activities 00:02:17
    • Triggers and Inputs of Request Fulfilment 00:00:40
    • Outputs from Request Fulfilment Process 00:00:36
    • Interfaces of Request Fulfilment with other SM Processes 00:01:58
    • CSFs and KPIs related to Request Fulfilment Process 00:01:29
    • Challenges of Request Fulfilment Process. 00:02:07
    • Risks related to Request Fulfilment Process. 00:00:48
    • Roles Involved in Request Fulfilment Process 00:01:56
    • Roles Involved in Request Fulfilment Process Continues. 00:01:19
    • Introduction to Change Evaluation. 00:00:35
    • Purpose and Objectives of Change Evaluation. 00:01:10
    • Scope and Value to Business of Change Evaluation 00:00:54
    • Policies of Change Evaluation Process 00:01:04
    • Principles of Change Evaluation Process 00:00:57
    • Key Concepts Relating to Change evaluation 00:01:05
    • Process Activities of Change Evaluation. 00:02:46
    • Roles and Responsibilities of Change Evaluation. 00:01:28
    • Triggers, Inputs, Outputs and Interfaces of Change Evaluation 00:01:04
    • CSFs and KPIs of Change Evaluation 00:01:20
    • Challenges and Risks Associated with Change Evaluation 00:01:46
    • RCV Change Evaluation Quiz 00:12:00
    • RCV Change Evaluation Quiz 2 00:12:00
    • Introduction to Knowledge Management 00:01:06
    • Purpose and Objectives of Knowledge Management 00:01:05
    • Scope of Knowledge Management 00:00:29
    • Knowledge Management Value to Business 00:01:03
    • Policies and Principles of Knowledge Management (1/3) 00:01:03
    • Policies and Principles of Knowledge Management (2/3) 00:03:05
    • Policies and Principles of Knowledge Management (3/3) 00:01:01
    • Key Concepts of Knowledge Management 00:00:45
    • Activities, Methods and Techniques of Knowledge Management Process 00:00:24
    • Process Activity 1: Knowledge Management Strategy 00:01:37
    • Process Activity 2: Knowledge Transfer 00:03:08
    • Process Activity 3: Managing Data, Information and Knowledge 00:03:33
    • Usage of Service Knowledge Management System. 00:01:30
    • Continuation on Usage of SKMS. 00:01:06
    • Roles and Responsibilities of Knowledge Management Process 00:01:30
    • Triggers, Inputs and Outputs of Knowledge Management Process 00:01:27
    • Interfaces of Knowledge Management 00:01:17
    • CSFs and KPIs of Knowledge Management Process 00:01:58
    • Challenges and Risks of Knowledge Management Process 00:01:24
    • Roles in Service Transition: Service Owner 00:01:44
    • Roles in Service Transition: Process Owner 00:01:23
    • Process Manager Role in CSI 00:01:01
    • Role of Process-Practitioner in CSI 00:00:50
    • Roles and Responsibilities of Transition Planning and Support Process. 00:02:04
    • Roles and Responsibilities of Change Management Process. 00:04:03
    • Roles Pertaining to SACM 00:02:41
    • RDM Related Roles and Responsibilities 00:04:32
    • Roles and Responsibilities of SVT Process 00:01:48
    • Roles Involved in Request Fulfilment Process 00:01:56
    • Roles Involved in Request Fulfilment Process Continues. 00:01:19
    • Roles and Responsibilities of Change Evaluation. 00:01:28
    • Roles and Responsibilities of Knowledge Management Process 00:01:30
    • SD Technology Consideration Introduction 00:00:37
    • SD Technology Consideration: Tools 00:01:55
    • SD Technology Consideration: SD Tools Continuation 00:00:52
    • Benefits of Service Design Tools 00:01:10
    • Key Consideration for Service Management Tools 00:01:08
    • Statement of Requirement (SOR). 00:01:14
    • Steps to Identifying Tools Requirement 00:02:01
    • Tools Selection Criteria Checklist 00:01:25
    • Generic Technology Requirements in Service Operation 00:01:51
    • Generic Technology Requirements Continuation 00:01:37
    • Introduction to Implementation of Service Operation 00:00:12
    • Implementation Considerations 00:01:21
    • Consideration for Managing Change in Service Operation. 00:01:41
    • Consideration for Service Operation and Project Management 00:01:18
    • Consideration for Assessing and Managing Risks in Service Operation 00:01:23
    • Service Operation Involvement in Service Design and Service Transition 00:01:28
    • Consideration for Planning and Implementing Service Mgmt. Technology 00:01:37
    • Consideration for Planning and Implementing Service Mgmt. Technology Cont. 00:01:25
    • Consideration for Planning and Implementing SMT Cont. 00:00:53
    • Summary of Implementation of Service Operation 00:00:27
    • Introduction to Technology Consideration in Service Transition 00:00:11
    • Technology Consideration in Service Transition 00:01:45
    • Knowledge Management Tools. 00:01:49
    • Collaboration of Tech. Consideration of ST. 00:02:59
    • Configuration- Management.. 00:03:25
    • Summary of Technology Consideration of ST 00:00:54
    • Challenges, CSFs and Risks Relating to Service Transition. 00:00:08
    • Objectives of ST Challenges, CSFs and Risks. 00:00:28
    • Challenges Relating to Service Transition. 00:01:37
    • Measurement through Analyzing CSFs 00:02:56
    • Risks of Service Transition. 00:00:54
    • Factors affecting the approach to ST. 00:01:07
    • Test of ST Approach: Critical Situation 00:00:26
    • Discussing the Situations. 00:01:34
    • Restricted Resources 00:01:30
    • Safety critical Services and High risk Environment. 00:02:21
    • Working with Difficult Customers. 00:01:17
    • Summary of ST Challenges, CSFs and Risks 00:01:05
    • RCV quiz 00:12:00
    • RCV quiz 2 00:12:00
    • RCV quiz 3 00:12:00
    • RCV quiz 4 00:12:00
    • RCV quiz 5 00:12:00
    • RCV quiz 6 00:12:00
    • RCV quiz 7 00:12:00
    • RCV quiz 8 00:12:00
    • RCV Managing people through service transitions quiz 00:12:00
    • RCV Managing people through service transitions quiz 2 00:12:00
    • RCV Organizing for Service Transition quiz 00:12:00
    • RCV Challenges & CSF quiz 00:12:00
    • Release, Control and Validation Examination Sample Papers 03:00:00

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